General questions
The Humble Gift Co. HQ is located in Glenview on the Sunshine Coast, QLD, Australia.
We sure do. Please see the below section regarding production times.
If you need your item even sooner than our production times allow, please contact us to discuss whether we can meet your requirements.
Of course! Once your order is ready, we will organise a collection time and location. Pick-up orders are available from Glenview or Bli Bli on the Sunshine Coast.
Absolutely! Custom orders are some of our favourites! If this is something you’re after, get in touch with us via email, phone or social media so we can bring your idea to life!
Production time
We aim to have your order out the door as soon as possible. When paying your invoice/ cart order, you are agreeing to the timeframe it takes before the shipping company receives your order.
*Subject to material stock and availability*
We keep stock of our most commonly used materials, but sometimes we have to order them, and delivery times are out of our control. If we know there will be a delay in your item production, we will let you know ASAP to arrange alternatives.
Please note if there is a change to production times, this will be displayed in our website header or discussed with you before invoicing.
Standard orders
Unless otherwise specified.
Orders can take up to 14 days to be completed before the shipping company receives the parcel.
We will have the digital design draft ready for you, via email, within four days of payment.
You will be allowed to alter the digital design twice, free of charge. You must supply us with all the relevant details in a timely manner and thoroughly proofread the draft before approval.
We can not make changes once the draft is approved, and you, therefore, accept the responsibility that the item's size, images and content are correct.
Please keep an eye on your emails as an extended delay in replying may result in a production time longer than our standard timeframe of 14 days.
We do not allow refunds on custom products.
Event Signage
Although we endeavour to get all orders out within the 14 business day time frame, if your event date is well into the future, other orders may be prioritised before yours. We will keep you up to date with your order status, but please understand we are doing our best - the easiest way to get in touch regarding your order is to call us on 0432 448 498 for urgent matters, or email us at contact@thehumblegiftco.com.au.
Rush Orders
You may opt for an express order at the checkout on our website or via quote and invoice.
Express orders are an additional 50% on top of the original cost. Express orders are guaranteed to be shipped or ready for collection within three days of payment.
Express orders are only available using materials that are IN STOCK - we will contact you immediately if your order does not qualify).
The digital design draft will be ready for you within 36 hours of payment via email. You will be allowed to alter the digital design once, free of charge.
You must promptly supply us with all the relevant details and thoroughly proofread the draft before approval. Once approved, we can make no other changes, and you accept the responsibility that the item's size, images and content are correct.
Please keep an eye on your emails, as an extended delay in replying may result in a production time longer than our guaranteed five days for express orders.
Artwork Requirements
Vector files are preferred - ie. SVG or AI.
We can trace from a high-quality JPEG, PNG or PDF.
In cases where we are unsuccessful with automatic tracing, we also offer services to trace or redraw the file - this will incur an additional charge depending on the complexity of the file.
If you are unsure and want a quote, please contact us via contact@thehumblegiftco.com.au
Yes, we can create simple shape files for you.
We will provide you with a digital draft for you to approve before commencing your work.
Please review the draft thoroughly to ensure everything is as expected and no details have been accidentally missed. Once the draft is approved, and we make your personalised item, we can no longer refund it.
You will get two changes to your draft included in the cost of your item. If more changes are required, it will be $10 per change. This payment will be invoiced and must be paid before your item begins to be made.
