Refund policy
RETURNS
----
PERSONALISED ITEMS
If a product has accidentally broken in transit, we will refund or send out a new product. However, we don’t exchange or refund for any change of mind. The Humble Gift Co. must be contacted within 48 hours of receiving the damaged goods. Further T&C's continued below.
NON-PERSONALISED ITEMS
An item that is NOT a customised order or has a personalised name; for example, our non-personalised educational range can be returned if you do not believe it fits the item description.
The item must be returned at the customer's expense. The item must be in new condition with all tags attached and no damage. Please inspect your items as soon as you get them, and if you decide to return the item, you must have submitted a request via email within two weeks of receiving the item.
We will debit your refund into your nominated bank account within five days of receiving the returned item at The Humble Gift Co..
Please note that we take photos of all items before they are packaged and shipped. Therefore, we will always have documented proof, and refunds are at our discretion.
We have a 14-day return policy on NON PERSONALISED ITEMS, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thehumblegiftco.com.au.
If your return is accepted, it will need to be sent to the following address at the customer's expense in the original packaging:
457 Glenview Road, Glenview, QLD, 4553, Australia.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact@thehumblegiftco.com.au.
DAMAGES AND ISSUES
----
Order details will be specifically outlined in the most recent invoice (if manually invoiced) or in the checkout/ receipt if purchasing through the website. It is the CUSTOMERS' responsibility to ensure all order details (including size, materials, colours, spelling, wait time etc.) are correct before submitting payment. If there are any problems, please get in touch with us immediately at contact@thehumblegiftco.com.au, and we will do our best to rectify the issue.
Photos are taken of all products and packaging before leaving The Humble Gift Co. Upon receiving your order, please inspect it against your receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right. Ensure all original packaging is kept in case the order needs to be returned to us.
The Humble Gift Co. must be contacted within 48 hours of any items that arrive with damaged packaging/ damaged contents to ensure claims can be made with Australia Post within the relevant timeframe. It may be requested that you take the item/ original packaging to an Australia Post shop for inspection.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products) OR clearance items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
----
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
REFUNDS
----
We will notify you once we've received and inspected your return to let you know if the refund was approved or not. You'll be automatically refunded on your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please get in touch with us at contact@thehumblegiftco.com.au.
