Shipping & Refund Policy
SHIPPING
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The Humble Gift Co. Pty Ltd currently ships domestically through Australia Post.
Regular Post with tracking: $10
Express Post with tracking: $15
Orders are processed, packaged and posted within 10-14 business days of payment. Please allow the processing time frame in addition to your selected shipping method.
Event Signage
Although we endeavour to get all orders out within the 14 business day time frame, if your event date is well into the future, other orders may be prioritised before yours. We will keep you up to date with your order status though, but please understand we are doing our best - the easiest way to get in touch regarding your order is to call us on 0432 448 498 for urgent matters, or email us at contact@thehumblegiftco.com.au.
Rush orders are available - please select this order at the checkout.
RETURNS
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We have a 30-day return policy on NON PERSONALISED ITEMS, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thehumblegiftco.com.au.
If your return is accepted, it will need to be sent to the following address at the customer's expense in the original packaging:
457 Glenview Road, Glenview, QLD, 4553, Australia.
Items sent back to us without first requesting to be returned will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact@thehumblegiftco.com.au.
DAMAGES AND ISSUES
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Order details will be specifically outlined in the most recent invoice (if manually invoiced) or in the checkout/ receipt if purchasing through the website. It is the CUSTOMERS' responsibility to ensure all order details (including size, materials, colours, spelling, wait time etc.) are correct before submitting payment. If there are any problems, please get in touch with us immediately at contact@thehumblegiftco.com.au, and we will do our best to rectify the issue.
Photos are taken of all products and packaging before leaving The Humble Gift Co. Upon receiving your order, please inspect it against your receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products) OR clearance items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
REFUNDS
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We will notify you once we've received and inspected your return to let you know if the refund was approved or not. You'll be automatically refunded on your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please get in touch with us at contact@thehumblegiftco.com.au.